Booking Terms & Conditions
(a) These terms and conditions may be amended from time to time and apply to all of our services.
(b) By accessing, browsing, using and/or completing a reservation through our (mobile) website you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below.
(c) Flecha Extrema is a tour operator, offering a wide range of adventure tours in Chile and Southamerica. Bookings can be made directly through Flecha Extrema, its sub-brands and/or any other website through which Flecha Extrema makes their services available
(d) Flecha Extrema reserves the right to alter itineraries and/or timetables should it be necessary, due to adverse weather and or other related conditions.
(e) Flecha Extrema is not responsible for expenses and/or other related costs due to factors outside of its control, such as flight delays, changes and or cancellations, injuries, weather, war, natural disasters etc. and/or other unforeseeable matters.
(f) You are responsible for providing us with the correct contact information and related details so that we can keep you informed in the event of changes made to the services booked.
1. PRICE
Please note that all prices for the services provided by Flecha Extrema and its sub-brands are in the company’s local currency chilean pesos. As a local operator we can not be responsible for currency fluctuations and or additional fees outside its control that may be applied such as bank transfer fees, credit card fees and etc.
2. MATERIALS
Flecha Extrema shall use its best endeavours to supply to you such materials as you may require, to exercise the rights granted. You must warrant that such copies shall be used only within the production, and the use in any other context without the permission of Flecha Extrema is excluded. Upon completion of the production you shall destroy or return to Flecha Extrema all copies of any footage. You shall be responsible for all laboratory, carriage and customs in respect of the manufactured copies of any footage. Material is supplied on a strictly non exclusive basis for use in the specified production only.
3. INTELLECTUAL PROPERTY RIGHTS
(a) You acknowledge that the content on the site is subject to copyright and possibly other intellectual property rights. In these terms and conditions, content includes things that you may see, read, hear, download or access on or via the site (including but not limited to messages, files, data, software, images, photographs, illustrations, text and other materials).
(b) Unless you are expressly authorised by law you must not yourself, or participate in or permit any other person,to:
sell, reproduce, distribute, modify, display, publicly perform, prepare derivative works based on, repost or otherwise use any of the content in any way for any public or commercial purpose, other than that provided for by license, without our prior written consent; or
otherwise infringe the intellectual property rights of any person in using the site or any content.
(c) Nothing you do on or in relation to the site will transfer any intellectual property rights to you or licence you to exercise any intellectual property rights unless this is expressly stated.
(d) You agree that our marketing logo and our corporate logo are our trademarks. All rights in these trademarks are reserved by us. All other trademarks appearing on our site are the property of their respective owners.
(e) Flecha Extrema reserves all rights in the content of the site and the appropriate copyright holder is to be credited at all times.
4. CONTENT OF SITE
(a) We attempt to keep the content of the site up to date. However, we do not warrant the accuracy or currency of the content.
(b) You acknowledge that the content on the site is liable to change at any time.
(c) All prices quoted on the site are in Chilean pesos, unless otherwise indicated.
(d) Prices quoted on the site should be used as a guide only as they may change from time to time.
5. YOUR USE OF THE SITE
(a) You must not:
disrupt or interfere with the site or servers or other software, hardware or equipment connected to or via the site;
reproduce any content from our site without our express written permission, which we may withhold or grant (on terms acceptable to us), in our absolute discretion;
violate any applicable law relating to your use of the site; or
collect or store personal data about other users of the site.
(b) In these terms and conditions, applicable law in relation to any person, action or thing means the following in relation to that person, action or thing:
any law, rule or regulation of any country (or political sub-division of a country);
any obligation under any license in any country (or political sub-division of a country); and
any lawful and binding determination, decision or direction of a regulator in any country (or political sub-division of a country).
6. LINKS AND ADVERTISEMENTS
(a) We have not reviewed all of the sites linked to this site and are not responsible for the content or accuracy of any off-site pages or any other sites linked to this site (including without limitation sites linked through advertisements or through any search engines). The inclusion of any link does not imply that we endorse the linked site, and you use the links at your own risk. We do not accept any responsibility or liability for any claims arising out of the descriptions or information supplied to us.
7. COOKIES
(a) During your use of the site, we may issue to and request from your computer blocks of data known as “cookies”. By using this site you authorise us to issue such cookies to your computer. You must not alter any cookies sent to your computer from the site and you must ensure that your computer sends correct and accurate cookies in response to any relevant request from the site.
8. USE OF THE SITE IS AT YOUR RISK
(a) you use the site at your risk and everything on the site is provided to you “as is” and “as available” without warranty or condition of any kind, either expressed or implied, including, but not limited to, any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We exclude all representations and warranties to the fullest extent permissible under any applicable law.
9. LIMITATION OF LIABILITIES
(a) To the extent permitted by law our aggregate liability to you, whether for breach of these terms or in negligence or in any other tort or for any other common law or statutory cause of action arising in relation to these terms, the site or the content is limited to the following, the choice of which is at our sole discretion:
In the case of goods any one or more of the following:
the replacement of the goods or the supply of equivalent goods;
the payment of the cost of having the services supplied again.
(b) To the extent permitted by law we will not be liable for any direct, incidental, consequential or indirect damages, loss or corruption of data, loss of profits, goodwill, bargain or opportunity or loss of anticipated savings resulting from your access to, or use of, or inability to use the site and the content, whether based on warranty, contract, tort, negligence or any other legal theory, and whether or not we know of the possibility of such damage.
(c) If a jurisdiction does not allow the exclusion or limitation of liability in accordance with paragraph (a) or (b) but allows a limitation of a certain maximum extent then our liability is limited to that extent.
10. GENERAL PROVISIONS
(a) If any part of this agreement is held to be unenforceable, the unenforceable part must be given effect to the greatest extent possible and the remainder will remain in full force and effect.
This site is for the use of Flecha Extrema and its employees only, unless otherwise permitted.
11. TRAVEL INSURANCE
As with any and all world travel, we strongly recommend that you purchase travel a travel insurance policy in your home country that covers your cost should you have to cancel your travel reservation with short notice. These kind of travel insurances are not expensive and frequently cover other risks. Having travel insurances is always a good idea when traveling around the world.
12. WEATHER AND CONDITIONS
All adventure trips and outdoor activities are dependent on weather and general conditions. Flecha Extrema reserves the right to alter routes, itineraries, departure times and or cancel your trip without prior notice with your safety in mind, should the necessity arise.
Please keep in mind that the Andes and hiking in altitude is and will always be fast changing climate conditions.
The weather changes fast and with it, conditions change. Our guides are specially trained to deal with changing conditions and their number one priority is to make decisions with your safety in mind. Please be aware of this and respect your guides authority to do so.
Flecha Extrema can not be held responsible for any loss, damage, accident, injury, sickness, schedule change or other factors due to weather, strike, natural disasters or any other cause beyond Flecha Extrema‘s control.
Flecha Extrema acts in good faith and cannot be held responsible for defaults or delays of organizations that are not a part of the Flecha Extrema family such as individual agencies, hotels, other tour operators, airlines, guides, restaurants or any other person‘s or company‘s act.
In the case of any changes to flights (domestic and international), the passenger is responsible for any additional costs incurred as a result of such changes (i.e. additional hotel nights, meals, transfers, etc.), at the time provided. We, therefore, advise all customers to have comprehensive travel insurance to meet all contingencies.
13. CLOTHING
Appropriate footwear and suitable outdoor clothing must be worn. We reserve the right to refuse participation to customers who are dressed inappropriately or with inappropriate footwear since this will put the client’s well-being and safety at risk.
14. LUGGAGE
Please note that Flecha Extrema cannot be held responsible for damaged luggage if it is taken on the tour. Luggage storage can be bought as an optional extra if the customer would like to securely store their luggage while on the multi-day adventure.
15. ASSUMED RISK & OUTDOOR ACTIVITIES
All adventure tours and outdoor activities carry inherent risks and Flecha Extrema or its partners do not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions or are caused by factors outside of human control (Force majeure).
With the purchase of your trip you agree to these conditions, understand its implications and accept responsibility for your participation in your trip. Depending on the excursion, you may be requested to sign an additional liability release.
16. ALCOHOL & DRUGS
We reserve the right to refuse participation to clients we believe are under the influence of alcohol or drugs, in such circumstances, no refund shall be given. Our guides reserve the right to refuse participation to any customer whose conduct or manner is likely to cause offence, upset or put other passengers in danger. In such cases, full cancellation charges apply.
17. REVIEWS & FEEDBACK
Flecha Extrema welcomes all feedback, both positive as well as negative as it helps us improve our overall services, and performance. We would greatly appreciate it if you could share your tour experience with us.
Please note that all complaints must reach Flecha Extrema within 5 days from the completion of your tour. Otherwise, possible compensation is not valid.
18. Flecha Extremas Cancellation Policy
All cancellation fees held by Flecha Extrema are only intended to cover our direct cost of amending and/or canceling your reservation.
As we start to incur costs from the time the contract is confirmed we will apply cancellation charges as shown below from the time when written notification of the cancellation is received:
Cancellation of Day Tours
More than 5 Days notice: Full refund
Less than 48 hours’ notice: No refund
Cancellations of Multi-day, Group & Trekking Tours
More than 28 days’ notice: 80% refund
Less than 28 days’ notice: 50% refund
Less than 15 days´ notice: No refund
Cancellations with more than 28 days’ notice before trip departure: You will be refunded 80% of the total tour price. 20% is non-refundable, as this represents our direct cost of booking and preparing your tour.
Cancellations with less than 28 days’ notice before trip departure: You will be refunded 50% of your total tour price. 50% is non-refundable, as this represents our direct cost of canceling any arrangements made for your tour.
Cancellations with less than 15 days notice before trip departure: No refund will be given if tours are canceled with less than 5 days’ notice, as Flecha Extrema will be charged for all costs such as guides, transport etc.
*20% of the price of your trip is non-refundable, this percentage reflects our cost of booking and preparing your trip.
Cancellations of Private & Customized Tours
More than 8 weeks’ notice: 90% refund
Less than 8 weeks’ notice: 50% refund
Less than 4 weeks’ notice: No refund
Cancellations made with more than 8 weeks’ notice (prior to departure): You will be refunded 90% of the total tour price. 10% is non-refundable, as this represents our direct cost of booking and preparing your tour.
Cancellations made with less than 8 weeks’ notice: You will be refunded 50% of the total tour price. 50% is non-refundable, as this represents our direct cost of canceling any arrangements made for your tour.
Cancellations made with less than 4 weeks’ notice: No refund will be given if tours are canceled with less than 4 weeks notice, as Flecha Extrema will be charged for all costs such as guides, transport etc.
If a tour is booked with less than 8 weeks’ notice, please ask for a customized cancellation policy.