Our team has been known for its professionalism, trustworthiness and great customer service for many years. We go the extra mile for our clients and adapt to changes and special requirements. We also pride ourselves on the sustainability and responsibility that our tours practise and in the areas we visit.
Our team consists of local, experienced guides who are part of our friendly team here at Flecha and they will always strive to give you the best possible experience.

Victor Troncoso on the mountain top

Victor Troncoso

Founder of Flecha Extrema, mountaineer, and a specialist in rescue, culture – the list goes on. With more than 20 years of experience in everything mountains, nature, Andean history and archaeology, this whole world fascinates him.
Victor supports different groups such as Carabineros de Chile, Gope, Socorro Andino and groups like Los Topos where he works as a rescue worker.

The creation of the National Park Puente in Farellones, north-east of Santiago was the beginning of many projects that are part of Flecha Extrema’s history. For example, the story of the Inca boy sacrificed on Cerro el Plomo (5.423 masl) and his history always fascinated Victor and from his first ascent to this great mountain, it spurred him on to create this magnificent tour: The Kauripaxa Route.

Tour safety and the creation of new routes are his passion and together with the Flecha Extrema team, unique experiences are always created.

Victor loves interacting with each person on the tours, answering questions, queries, and just giving general history! He combines professionalism and friendliness seamlessly and being an incredible leader, the Flecha Extrema team are very happy to have him on board!

Jana Büttner at the office

Jana Büttner

Jana is German, born in Lauingen an der Donau, in Bavarian Swabia in southern Germany and is very proud of her roots. She is the person in charge of answering your first questions, creating tailor-made trips and coordinating the finer details! We strive to make all travelers feel comfortable and well cared for here at Flecha and it all begins with Jana.

She is a political scientist by profession and has been part of the team since 2013.
During a rescue mission in September 2012, it was Victor Troncoso who rescued Jana. She subsequently joined the company and the rest is history!

Due to her interest in development policy, she specialized in sustainable tourism and the development of programs in German and English. As a guide for groups, wine tours, cities in the central area and the Pablo Neruda route, she shows her passion for Chile and its history.

Photo of Luis

Luis Navarette

Luis was born in Santiago and his passion for the mountains has spanned over 20 years. Safety and first aid courses, high mountains and rock climbing are part of his professional career.
Apart from the great friendship with Victor and being a trustworthy member of Flecha Extrema, Luis is a person who adapts to new challenges. He loves meeting new travelers from all over the world and showing them the natural beauty and history of Chile and always loves bringing new projects and ideas to the table.

Marco Parraguez on a horse

Marco Parraguez

Marco was born in Chimbarongo, South of Santiago. His experience with horses is very hard to beat, and his calm approach and support for the travelers who join him on a tour, he helps those who will have their first experience on horseback to the more experienced rider.

With his 30 years of experience with animals, Marco is an unrivalled expert when it comes to horseback riding and the history of Chile. As well as having a long-standing friendship with Victor, Marco has countless stories of his adventures in the Cordillera and this knowledge will help transform each ride into a unique experience. Security, in general, is his talent and for travelers, he acts as a teacher and guide. Marco explains from details of the mount to the handling of the animal with expert ease.

Two fogs playing on the ground

Koya and Luna

Koya is our official supporter and motivator. A lovely quiltro (mongrel) that Victor rescued on a trip to the Altiplano in January 2018, he brought him back and he is now an important member of our team. Since then, he contributes to each new idea and is just a general ray of happiness. His name comes from his family’s history. His father’s name is Sendero and he lives near Copiapo, a unique place in the desert, home to the Coya people.

Since February 2019, Koya has had his best friend – Luna. Luna was also rescued and this time from a gasoline bomb on the outskirts of Santiago. Together they are a team that looks after the Flecha Extrema office and its team. Each team meeting is transformed into an event of great importance to both of them. 🙂

Close-up of a brown horse with braided mane
Photo of Casanova the horse

Casanova and Canelo

These two beautiful Chilean horses have great character. Both from the Cordillera near Santiago, they now live and relax together near the Flexa Extrema office (north of Santiago.)

Casanova is a highly-skilled black stallion – speedy and movable. Canelo is an interesting mix – a cinnamon color and has smoother movements. Canelo is the best partner for gallops through the mountains.

To improve the skills of our team of guides, these horses are very important.
As well as the dogs, our team meetings are important to them.

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